Arriving at the hotel

When you arrive at Villa Rainer

Ask for your Alto.Ski cards at reception

You may already have a ski card from last season or earlier this year — you can reuse it by selecting “Scan NFC”. If your phone doesn’t support NFC, you can activate the card using the QR code (if it’s an Alto.Ski card) or by entering the card number manually. You only need to activate a ski card once, then you can reuse it as often as you like.

Activate them in the app

(It only takes a few seconds.) Add your name and date of birth so we can apply the correct lift-pass category. You can add a photo now or later. Pull the page down to refresh and check the status shows Active. Repeat for each family member — you only need to do this once. Once everyone is active, you can purchase lift passes in the app (day or multi-day).

Choose your ski pass in the app,

select the family members you’re buying for, and check out. The lift passes load automatically onto the ski cards, so you can head straight to the lifts.

Already have a keycard / ski card from previous seasons?

In most cases, you can reuse it with Alto.Ski — just register it and activate it in the app.

Services

Other useful services in the app

Depending on availability, you can also find:

Ski hire

Check the app for ski hire options available in your resort, or ask your hotel for a local recommendation.

Ski school / lessons

Check the app for ski lessons available in your resort. Contact support if you need help.

Transfer

Contact support for help finding transfer options for your resort.

Ski Insurance

For extra peace of mind during your stay, you can arrange your ski insurance directly here: https://assuranceski.com/alto-ski Use promo code ALTO26 when booking, if applicable. We recommend checking the cover details carefully before purchase, so you can choose the option best suited to your trip.